Paying employees to handle repetitive IT tasks can be costly. Automation enables businesses to cut labor costs while improving operational efficiency.

Business Analysis:

Whenever an asset is decommissioned in an IT Asset Management System, an IT Engineer must manually remove associated licenses (e.g., Endpoint Protection, Malware Protection, Cloud Subscriptions). This process can be tedious, prone to oversight, and delayed due to different time zones.

• If an IT Engineer spends 10 minutes per asset on decommissioning and license removal, and manages 12 assets per day, that’s 120 minutes (2 hours) per day, or 40 hours per month.
• Assuming an IT Engineer costs $6,000 per month, this task alone accounts for $1,500 worth of work monthly.
• With automation, the same process is handled at a fraction of the cost (e.g., $200 per month in automation tools).
• Annual savings: $15,600, plus improved compliance and operational efficiency.

In a global organization, IT operations span multiple regions and time zones. Manual processes lead to inconsistent execution depending on location, staff availability, and priority levels. Automation ensures standardized workflows, allowing businesses to maintain process consistency across all offices while enabling IT teams to focus on higher-value tasks.

Example

A company with offices in Hong Kong, London, and New York has different IT teams managing asset decommissioning. With manual workflows, assets might remain active longer than necessary, creating compliance risks, unnecessary license costs, and process discrepancies across regions.

With Automation

• The process runs immediately when an asset is decommissioned, regardless of location.
• All necessary actions—license removal, account termination, documentation updates—are handled consistently and without delay.
• IT teams receive an automated report, ensuring full visibility and compliance.
• Process consistency is maintained, reducing deviations caused by human intervention.
• IT teams can now focus on strategic initiatives, security enhancements, and other high-value human processes rather than repetitive administrative tasks.

• Standardized processes across all locations
• Faster execution with minimal errors
• IT teams focus on more impactful business functions

By automating routine tasks while maintaining a consistent and structured workflow, businesses can ensure operational efficiency, compliance, and scalability, all while optimizing IT resources.

Unlike employees, automation runs around the clock, ensuring business processes continue without interruption. Whether it’s a simple license removal, processing emails with attachments, or integrating with helpdesk tools, automation ensures that tasks are completed without delays, even outside regular working hours.

Example No. 1: Automated License Removal

An IT Engineer manually removes software licenses from decommissioned assets, which may be delayed due to time zone differences or leave schedules.

With Automation

• License removal triggers immediately upon decommissioning, reducing unused software costs.
• Runs 24/7, ensuring prompt action without waiting for IT staff.
• Sends an automated report for tracking and compliance.

Example No. 2: Temporary USB Access via Helpdesk Integration

A company has a strict USB storage policy, where IT teams manually approve and disable USB access upon request.

With Automation

• Users request temporary USB access via a helpdesk tool.
• Automation grants access for a specified period and automatically revokes it after expiration.
• Logs all activities for audit and compliance tracking.

• 24/7 execution without IT intervention
• Reduces response time for critical requests
• Ensures compliance and consistency

With automation, businesses can scale up operations effortlessly, ensuring process consistency while reducing costs. As workloads increase, automation handles the additional tasks without requiring extra manpower, allowing organizations to maintain efficiency and focus on strategic growth.

• Enables business scalability without increasing headcount
• Ensures process consistency across all operations
• Reduces costs while improving efficiency

By automating key processes, businesses can expand their capabilities, improve reliability, and achieve more with fewer resources.